www.malehealthdoctors.com.au is owned and operated by My Direct Doctor Pty Ltd (MDD) is required to comply with the Privacy Act 1988 (Cth) (Privacy Act). In doing so, MDD Male Health handles the personal information that it collects and holds in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act. We also hold and handle your health information in compliance with applicable State and Territory based health records laws.
We are committed to the highest level of protection for your personal and health information in accordance with these privacy laws.
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Sensitive information is a type of personal information that is afforded a higher level of protection by privacy laws. It includes health, genetic and biometric information as well as information about race or ethnic origin, political opinions, membership of political, professional or trade associations or trade unions, religious beliefs, sexual orientation or practices and criminal record.
References in this policy to personal information include sensitive information.
The information we collect will depend on who the person is and why they are using our services. By way of an example, some of the personal information we may collect can include a persons:
In certain circumstances, we are required by Australian law to collect some of this information, such as Medicare details.
We will collect personal information directly from the person concerned where it is reasonably practicable to do so. This is normally collected with the person completes a form or provides us with information over electronic means.
However, depending on the circumstances, we may also collect personal information from third parties such as:
When we collect sensitive information about someone, either directly or from a third party, we do soe with the persons consent (which may be implied or express, depending on the circumstances).
For what purposes do we use and disclose personal information?
We use the personal information we collect and hold to:
We may also use personal information in circumstances where we are required or authorised by Australian law to do so or where we otherwise have consent of the individual or their representative.
We do from time to time use your personal information for direct marketing of our or our contractors and partners services. All direct marketing communications will include the option for you to opt out of receiving direct marketing communication. You can opt out at any time.
We may disclose an individual’s personal information to the following third parties for the above purposes to:
We operate and communicate with organisations throughout Australia and overseas.
We may therefore disclose personal information outside the State or Territory in which you resides and also in some circumstances to related entities and other contractors who are located overseas. Countries where overseas recipients are located include Czech Republic, the United Arab Emirates, Philippines, India and New Zealand.
Whether a child has the capacity to make their own privacy decisions is assessed by us on a case-by-case basis having regard to matters such as their age and circumstances.
For children who lack capacity to make privacy decisions for themselves, we will refer or deal with requests for access, consents and notices in relation to personal information by reference to the parent and/ or guardian or other responsible persons authorised by applicable laws and will treat consent given by them as consent given on behalf of a child or the individual who lacks capacity.
We store personal and health information in both paper and electronic form. The security of personal and health information is very important to us and we take reasonable steps to protect it from misuse, interference and loss and from unauthorised access, modification or disclosure.
Some of the ways we do this include:
Personal and health information is retained for the period of time determined by applicable Australian laws after which it is de-identified or disposed of in a secure manner.
We take all reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date, and also when we use or disclose it, that it is relevant.
We will also take reasonable steps to correct the personal information we hold if we are satisfied that it is inaccurate, incomplete and out of date, irrelevant or misleading, or if an individual asks us to correct their personal information for these reasons. A request to correct personal information can be made at any time by contacting us on the details below. However, the accuracy of that information depends largely on the quality of the information provided to us. We therefore suggest that individuals:
There may be circumstances in which we may have to refuse a request for correction. If this happens, we will notify the individual in writing of our reasons for the refusal and explain how they can complain if they are not satisfied.
Individuals have a right to access the personal information that we hold about them by contacting their customer care consultant or the Privacy Officer at our office.
If individuals request access to their personal information, we will need to verify their identity and may ask them to complete a request for access form. We will then grant the request within a reasonable period. However, we may refuse a request for access to some or all of the personal information in certain circumstances allowed by the Privacy Act or other applicable laws.
If we refuse a request for access, we will give written notice of our decision, including our reasons and how to complain if the individual is not satisfied with the decision.
We may charge a fee for collating and providing access to personal and health information.
We will disclose the personal information we give access to, to the individual’s authorised representative or legal adviser where we have been given written authority to do so.
Individuals who have any questions about privacy, this policy or the way we manage personal information or who believe that we have breached their privacy rights should request contact with a supervisor with their question or complaint.
If the supervisor is not able to respond to the individual’s question or complaint to their satisfaction, the individual may contact our Privacy Officer on the details below.
Complaints should be in writing and addressed to:
The Privacy Officer
MDD Male Health
My Direct Doctor Pty Ltd
4 High Street
We will endeavour to acknowledge receipt of a written complaint within 7 days and provide a written response to the complaint within a reasonable timeframe. It may be necessary to request further information from the complainant before the matter can be resolved. Any such request will be made in writing.
If the individual is not satisfied that MDD has resolved their complaint, they have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). If they wish to make a complaint or to find out any more information about their privacy rights the OAIC can be contacted as follows: Website: www.oaic.gov.au Telephone number: 1300 363 992
In writing: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Individuals may also make a complaint regarding the handling of their health information to the statutory health complaints authority in their State or Territory.
Individuals should first contact their customer care consultant.
Contact details can be obtained from our office by phoning 02 9037 3700
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